02 Apr The UCaaS Market in 2025: Disruption, Trends, and Opportunities
At this point, UCaaS “Unified Communications as a Service”, is a term virtually every business owner is...
CCaaS
20 Mar Human-AI Collaboration in the Contact Centre: How AI Copilots Empower and Augment Agents
Category: Techgrants, AI, Artificial Intelligence, Banking, CCaaS, Finance, General, Government, Grant Funding, UCaaS
Human-AI collaboration is becoming a hot topic in the contact centre. Whenever new, cutting edge technology emerges, it’s often met with a...
14 Mar How to Improve Customer Sentiment in 2025: The Value of Customer Happiness
Category: Techgrants, AI, Artificial Intelligence, CCaaS, General, Grant Funding, MSTeams, Network, NICE CXone, Security
Variety might be the spice of life, but in the world of customer service, too much...
25 Feb Secure Network Solutions: Comcast’s Approach to the SASE Revolution
Category: Techgrants, AI, Artificial Intelligence, CCaaS, COMCAST, General, Grant Funding, Network, SASE, Security
The cyber threats facing businesses today are constantly evolving, as cybercriminals discover...
05 Feb SASE Benefits: Why SASE Adoption is Crucial for Network Security in 2025 and Beyond
Technology vendors have been raving about “SASE benefits” for ...
07 Jan The Top AI Use Cases for Businesses in 2025 According to ChatGPT
Throughout the last year, we’ve spoken a lot about emerging ...
26 Nov How to Prepare for AI Implementation: Key Steps to Take in your AI Preparation Journey
Category: Techgrants, AI, Artificial Intelligence, CCaaS, General, Grant Funding, Security, UCaaS, Vendors
Everyone is talking about AI, and the potential impact it can have on...
29 Oct The Rise of Data Center Colocation: Why You Should Consider Colocation Services
The ongoing digital transformation of businesses in every industry is having a ...
16 Oct Staying Afloat: The Technology Swim Lanes Business Leaders Need to Prioritise
Managing the business IT landscape, or technology ecosystem, is more complex today than ...
08 Oct Staying Afloat: The Technology Swim Lanes Business Leaders Need to Prioritise
Managing the business IT landscape, or technology ecosystem, is more complex today than ...
