8x8s’ Contact Centre is built and developed entirely in house and makes it easier for agents and employees to communicate with customers and enables your employees to stay one step ahead of your customers’ expectations. It delivers complete voice and digital channel support, intelligent routing, predictive dialler, and proactive self-service options.
Skills-based routing ensures customers are always directed to the best qualified agent. The addition of AI-powered self-service options, including Intelligent IVR, allows your team to be more efficient. Your agents will be better able to manage resources while managing complex, high-payoff interactions.
Highlights
You’ll find a breakdown of the highlights that set 8×8 Contact Centre apart from similar platforms. Backed by over ten years’ CCaaS experience, 8×8 Contact Centre have become industry leaders boasting a reputation as a Gartner Quadrant CCaaS Challenger. Further highlights are listed below for your consideration.
Over 10+ CCaaS years of experience
Over 30+ UCaaS years of experience
Gartner Quadrant UCaaS Leader & CCaaS Challenger
Frost & SullivanUCaaS Innovator & CCaaS Strong performer
99.99 SLA
Full UKData Residency
170+Voice Patents
Large Global coverage
LargeApp Gallery
In-depthSalesForce integration
Popular Integrations
If you’re looking for a platform that lets you keep using your favourite applications, then 8×8 Contact Centre is a suitable option. This easy-to-use, all-in-one solution is designed to work in tandem with the many brands listed below, providing seamless integration that won’t ruin your experience.
Advanced Features
Being aware of all of the advanced features & modules offered by a platform such as 8×8 Contact Centre is essential before choosing a platform. To make this process easier, we’ve compiled a table below that identifies all of the platform’s features and made clear which are available in-house and which come from third parties. Take a look to get a better idea of what to expect.
In-House
3rd Party
Sold Separately
WorkForce Management
WFMWorkForce Optimisation
WFOQuality Monitoring
QMOmni Channel
Gamification
Diallers/s
WFM
WorkForce Management
WFO
WorkForce Optimisation
QM
Quality Monitoring
Omni Channel
Gamification
Diallers/s
In-House
3rd Party
Sold Separately
Key Videos 
Below are some of 8x8 key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
Unified Communications
Introducing XCaaS
8X8 XCaaS
Fire up your tablets with 8x8 Work
Welcome to 8x8 Voice for Microsoft Teams
Contact Centre
8x8 Contact Center
8x8 Quality Management
8x8 Speech Analytics
8x8 Customer Experience Analytics
8x8 WorkForce Optimisation
Testimonials & Case Studies
8x8 Fuels Growth for Global Recruiting Agency
International Staffing Firm Grows with 8x8
Live Oak Bank Delivers Exceptional Service
Movement Mortgage Supports Dramatic Growth and Boosts Efficiency with 8x8
8x8 X Series Customer Testimonial - Barnhardt Manufacturing
Case Studies
Here you’ll find various case studies which highlight 8x8 Contact Centre’s many successes, such as how they’ve risen to the challenge and delivered solutions that have helped overcome certain obstacles. These case studies are sure to provide invaluable insight, so check back often to see what else gets added.
Key Downloads
If you’re looking to make the most of your 8x8 Contact Centre experience, we highly suggest that you take a look at some of the relevant downloadable documents below. These resources and insights will serve to further enhance your 8x8 Contact Centre experience.
Corporate & General
Unified Communications
Contact Centre
Upcoming Events
View more >
Key Locations
Suppose you wish to reach out to an 8x8 Contact Centre primary DC or support centre. To find your nearest centre, simply glance at the interactive map. Locate the pin nearest to where you’re based and click on it to bring up relevant contact information.
Primary DC Support Centre
Ashburn
USA
Canada
Canada
Santa Clara
USA
London
UK
Amsterdam
Netherlands
Hong Kong
Hong Kong
New Delhi
India
Singapore
Singapore
Sydney
Australia
Rio De Janeiro
Brazil
Campbell
USA
California
USA
Reno
USA
Nevada
USA
Aylesbury
UK
London
UK
Cluj Napoca
Romania
Angeles
Philippines
Singapore
Singapore
Sydney
Australia
Chennai
India
San Jose
Costa Rica
Platform Accolades
8×8 Contact Centre has received many accolades over time thanks to its consistent success. The platform has earned its fair share over the years, including the 2019 CRN® Tech Innovator Award. To see what other accolades 8×8 Contact Centre have earned in their time operating, simply take a look below.
TECH INNOVATOR AWARD
2019 CRN®
Best Call Management Platform
Comms National Awards
Best Hosted Telephony Platform
Comms National Awards
Tech Innovator Award for 8x8 X Series
2018 CRN®
Best Cloud Communications Provider 2019
UC Today
CCaaS & UCaaS Competitive Strategy Innovation and Leadership Award
Frost & Sullivan North American
Superior Voice Quality
Tolly 2017
2021 Analyst Reports
Gartner 2021 CCaaS
Forrester Wave CCaaS 2019
Frost Radar CCaaS 2020
