Designed for inbound, outbound, blended, and omni-channel contact centres, Five9 Contact Centre is the preferred choice of businesses across the globe. The platform is powered by Practical AI, enabling agents to serve customers across phone, chat, email, social, mobile, etc.
Through the use of cleverly designed NLP and intelligent routing, customers will be connected to the right agent with the right answers. And with clever history recording, customers won’t be repeatedly asked the same questions over and over. Through the Five9 Contact Centre Genius, customer intent data is used to recommend next steps to assist in guiding agents through interactions before they even pick up the phone.
And with four adjustable dialling modes, intelligent IVR complete with speech recognition, and powerful analytical tools, Five9 Contact Centre lets agents deliver a superior experience.
Highlights
With more than 20 years’ experience behind them, Five9 is an industry-leader that boasts an exceptional reputation and a large client base, many of whom wouldn’t hesitate to recommend their services. You’ll find many of their key highlights mentioned below, including their status as a Gartner 2020 CCaaS Challenger.
Over 20 years of Experience
Gartner 2020 CCaaS Challenger
Forrester WaveCCaaS Leader
2000+ CustomersWorldwide
Flexible and Reliable Architecture
Large numberof integrations
GlobalPresence
Full UK voice& Data residency
24/7 global support
Industry Leader in CCaaS
Popular Integrations
Over the last 20+ years, Five9 has kept itself abreast of the latest industry innovations and trends. Today, consumers expect full integration; the ability to combine several apps into one easy-to-use interface is very appealing. Five9 offers popular integrations that are supported for all the best-known applications. For a full list of their supported integrations, see below.
Advanced Features
It’s understandable that you’ll want to know all the specific features and modules of a platform before choosing it for your project. As such, we’ve compiled a list of all the advanced features that come with using Five9 Contact Centre and highlighted which are offered in-house or are provided by a third party. Take a look below to see these features for yourself.
In-House
3rd Party
Sold Separately
Workforce Management
WFMWorkforce Optimisation
WFOQuality Monitoring
QMOmni Channel
Gamification
Dialler/s
WFM
Workforce Management
WFO
Workforce Optimisation
QM
Quality Monitoring
Omni Channel
Gamification
Dialler/s
In-House
3rd Party
Sold Separately
Key Videos 
Below are some of Five9 key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
Contact Centre
Five9 Empowers Your Agents to Provide Better Customer Engagement
What is Digital Engagement in a Cloud Contact Center?
Five9 IVA: Deliver a More Human Experience by Automating Manual Agent Work
Five9 Genius AI
Five9 WFO: Create Happy Customers Without Busting Your Budget
Five9 Workflow Automation
Five9 Digital Engagement
Five9 and Microsoft: Creating Memorable Stories
Five9 and Salesforce Integration
Supervisor_05
Testimonials & Case Studies
Five9 Customer Testimonial SNHU
Five9 Customer Heroes - PAR Tech
Five9 Customer Heroes | Teladoc
Five9 Customer Heroes: NexRep
Five9 Customer Stories | Gonzaba Medical
Case Studies
During Five9’s 20+ years of operation, it’s they’ve gained themselves many success stories. If you’d like to read some of these customer stories for yourself, we suggest clicking on Five9’s case studies which you can find linked here for your convenience.
Key Downloads
If there’s a particular document or resource that you’re after to provide you with a broader Five9 user experience, consider clicking on one of the download links below. You’ll find a list of current, associated downloadable documents which can be downloaded free of charge.
Corporate & General
Contact Centre
Integrations
Upcoming Events
View more >
Key Locations
Many potential clients wish to know where each of Five9’s primary DC and support centres are situated. Our interactive map above provides you with an overview, so you can see where the nearest centre is relative to your location. You can also find the relevant contact details below or by clicking on one of the pins.
Primary DC Support Centre
Atlanta
USA
Miami
USA
Santa Clara
USA
Amsterdam
Netherlands
Dublin
Ireland
Slough
UK
Tokyo
Japan
Sydney
Australia
Sao Paulo
Brazil
San Remon
USA
Canada
London
UK
Prague
Czech Republic
Manila
Philippines
Bangalore
India
Platform Accolades
From the ‘2021 BIG Innovation Awards’ to the ‘CUSTOMER Magazine:2020 Customer Experience Innovation Award’, Five9 has received plenty of accolades over the years. If you’re someone who rates a company based on the number of accolades they’ve received, we recommend taking a look below at the list of accolades Five9 have received.
Innovation Awards
2021 BIG
2020 Critical Capabilities for Contact Centre as a Service
Gartner
Innovation Award for Intelligent
Contact Centre
2020 Customer Experience Innovation Award
CUSTOMER Magazine
Multichannel cloud Contact Centre Solution Decision Matrix
Omdia
Named a Globe Leader in the inaugural for Intelligent Contact Centres
Aragon Research
Independent Analyst Reports
Gartner 2021 CCaaS
Forrester Wave CCaaS 2019
Frost Radar CCaaS 2020
