If you’re looking for a reliable global cloud communication platform and collaboration software for enterprises, consider Fuze. With Fuze, you can quickly and easily simplify the complexity of managing your on-premises communications systems. Fuze is the smart choice when it comes to cloud Contact Centre as the platform delivers all the required tools.
Enabling mid-market and larger enterprises, service providers, Fuze offers quite the choice when it comes to Customer Experience platforms. It has brokered partnerships with the leading ‘best in breed’ providers such as Five9 and Nice InContact to work seamlessly with the Fuze Unified Communications offering. By doing this, Fuze ensures that the customer gets the very best experience across the board, and provides extreme flexibility for organisations looking for something specific in the space.
Highlights
Fuze has plenty to offer for those looking for a complete platform. If you care about having a feature-rich service, you’ll no doubt be interested in the many highlights we’ve listed below. Such highlights include 24/7 in-house support, real-time network monitoring, and partnerships with leading CCaaS vendors.
99.999% ContractedSLA
Forrester UCaaS leader
End-to-End tech ownership
Flexible Licencing Structure
Fuze Discover Live, real time data & stats
Proven implementation methodology
24/7 In-house support
Frost & Sullivan No1 ranked for CX
Real timenetwork monitoring
Partnerships with leading CCaaS vendors
Popular Integrations
One of the main benefits of Fuze is that it will save your employees time manually syncing data, performing administrative tasks, and navigating between applications. Below you’ll see a list of the various integrations that Fuze provides with some of the top applications. This is on top of APIs and custom solutions that make Fuze an invaluable tool to utilise.
Advanced Features
From workforce management to analytics, it’s understandable that you’ll want to know what advanced features and modules the Fuze platform offers. This information will allow you to plan out how to use the platform effectively for your business. You can see all of Fuze’s advanced features by taking a look below.
In-House
3rd Party
Sold Separately
WorkForce Managment
WFMWorkForce Optimisation
WFOQuality Monitoring
QMOmni Channel
Gamification
Diallers/s
WFM
WorkForce Managment
WFO
WorkForce Optimisation
QM
Quality Monitoring
Omni Channel
Gamification
Diallers/s
In-House
3rd Party
Sold Separately
Key Videos 
Below are some of Fuze key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
Unified Communications
Fuze Overview Video
Fuze Calling
Fuze Hub
Fuze Meetings
Fuze Data
Fuze Real-time Network Monitoring
Contact Centre
Fuze Contact Center
Testimonials & Case Studies
American Pacific Mortgage - Fuze Testimonial
Case Studies
Fuze are actively engaged with clients all over the world, and you can read about some of these engagements in their case studies. You can find these case studies linked below; do a spot of reading before you make your final decision.
Key Downloads
Enjoy the full Fuze user experience – click on any of the associated downloadable links below to view documents that provide invaluable insights, resources, and much more.
Corporate
Unified Communications
Contact Centre
Upcoming Events
View more >
Key Locations
View the interactive map above to see exactly where the nearest Fuze data centres and support centres are relative to where you are. Just click on any of the pins to access contact details for each respective centre.
Primary DC Support Centre
Ashburn
USA
Boston
USA
San Francisco
USA
San Jose
USA
Amsterdam
Netherlands
Frankfurt
Germany
London
UK
Johannesburg
South Africa
Hong Kong
Hong Kong
Singapore
Singapore
Sydney
Australia
São Paulo
Brazil
Boston
USA
London
UK
Sydney
Australia
Platform Accolades
Fuze boasts several outstanding accolades, which should serve to illustrate why they are a company worthy of consideration. For instance, they were named as a Leader in Customer Success at the Frost & Sullivan UCaaS Awards 2020. To see a full list of accolades, see below.
Leader in 'Customer Value' UCaaS Awards 2020
Frost & Sullivan
Globe Leader 2019 UC & Collaboration
Aradgon Research
Independent Analyst Reports
Gartner 2021 CCaaS
Forrester Wave CCaaS 2019
Frost Radar CCaaS 2020
