A winning combination that simplifies the process of transforming and supporting businesses and their customers; powered by Genesys®; delivered by CloudComm 360. Combining the best of technology and human ingenuity, with industry expertise, CC360 and Genesys® build solutions that mirror natural communication and work the way you think whilst driving great business outcomes and creating lasting relationships. Solutions that power 25 billion of the world’s best customer experiences each year, whose success comes from connecting employee and customer conversations on any channel, every day. These industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Highlights
Stay fresh and innovative with CC360 Genesys® as your playground for hypergrowth, providing the flexibility and speed you need to get ahead. Imagine a new world where businesses run so smoothly that customers feel satisfied after every interaction — a world where employees are excited to go to work each day. Thousands of businesses around the globe and over 300,000 agents use this easy, all-in-one solution to deliver seamless customer experiences.
70 billioncustomer interactions per year
Named as CCaaS Leader by all Analysts incl Gartner
All-in-one cloud solution
10,000+customers in 100+ countries
100,000 agents addedin the last 12 months
The world's leading publiccloud contact centre platform
Designed for rapid innovation,scalability and flexibility.
A global organisationwith Global support
Built on AWSusing microservices
Strong integrations
Popular Integrations
Being one of the leading global Customer Experience solution means that Genesys has access to a vast array of premade integrations into the most popular technology, below is a selection of some of the more well known integrations that are available as standard.
Advanced Features
Genesys supports an vast number of additional proprietary modules and complimentary bolt on features that work in unison with the platform, each of these is available to have as a standalone product or as part of a customer experience solution.
In-House
3rd Party
Sold Separately
WorkForce Mangement
WFMWorkForce Optimisation
WFOQuality Management
QMOmni Channel
Gamification
Diallers/s
WFM
WorkForce Mangement
WFO
WorkForce Optimisation
QM
Quality Management
Omni Channel
Gamification
Diallers/s
In-House
3rd Party
Sold Separately
Key Videos 
Below are some of Genesys Could key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
Contact Centre
Genesys Cloud Contact Center Overview
Genesys Engage on Azure: Create memorable customer experiences
See How PureCloud Makes Customer Relationships Simple (Demo)
The Role of the Human Agent in Customer Experience
Blended AI: Artificial Intelligence + Human Touch = The Best Customer Experience
The Role of Customer Experience and How It Impacts Consumers
Human Agents in Customer Support: One of the Most Difficult Jobs
The Most Important Part of the Relationship Between a Brand and the Consumer
Testimonials & Case Studies
Woolworths Improves Customer Experience & Employee Engagement with Genesys
Employee Performance Engagement Use Case
Case Studies
Boasting some of the most beloved and well known brands in the world as customers, find out what makes Genesys stand out from the rest of the crowd
Key Downloads
Click on any of the links below to download resources and documents relevant to Genesys.
Corporate & General
Coming Soon
Contact Centre
Integrations
Coming Soon
Upcoming Events
View more >
Key Locations
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Primary DC Support Centre
North Viginia
USA
Oregon
USA
Canada
Canada
Frankfurt
Germany
Ireland
UK
London
UK
Seoul
South Korea
Sydeny
Australia
Tokyo
Japan
Mumbai
India
São Paulo
Brazil
Independent Industry Analysts
Gartner 2021 CCaaS
Forrester Wave CCaaS 2019
Frost Radar CCaaS 2020
