The Masergy and Cisco partnership is a long standing one that spans more than a decade. Since 2017, Masergy have been offering a full Cloud Contact Centre Solution built on the back of Cisco's WebEx Contact Centre allowing enterprises to transition their legacy call centres to an omni-channel cloud platform. The benefits of using a Cisco-Masergy WebEx Contact Centre solution include enhanced interoperability, the ability to avoid rip and replace strategies, smooth migration paths, and simplified integration and automation for end users.
Masergy’s Cloud Contact Centre leverages the “best of breed” solution Cisco WebEx, and delivers unsurpassed quality to end users. The technology is embedded directly into Masergy’s global software defined network. Complete with Workforce Management, Virtual Agents and Predictive Call routing, Masergy and Cisco's Cloud Contact Centre is able to provide the best possible customer experience.
Highlights
Masergy is a company with more than 20 years’ experience in the UCaaS and CCaaS space. Powered by industry-leading, cutting-edge Cisco architecture, Masergy is one of the top communications platforms in the world. As you’d expect from a product with this sort of pedigree, Masergy boasts many key features, the highlights of which can be seen listed below.
Over 20 yearsin the UCaaS space
Powered by Cisco Webex
Built on MasergyNetwork backbone
Delivers 99.999 SLA
Full Global Support
Multi Award winning
Full UK Voice& Data residency
Integrations into popular platforms
Citrix Support
Enterprise grade solution
Popular Integrations
Backed by more than two decades of experience, Masergy is a platform shaped by industry expectations, consumer demand, and the latest trends. Consumers desire all-in-one solutions that serve as convenient platforms from which to automate workflow, synchronise data, and deal with customers efficiently. Rather than bouncing between apps, Masergy provides full integration support for all popular applications.
Advanced Features
Before making an investment in a particular platform, it is essential to be aware of all the features and modules it offers. Masergy Cisco is a complete platform as services, such as analytics and live calls, are offered in-house. You can see a full list of advanced features by taking a look below.
In-House
3rd Party
Sold Separately
WorkForce Managment
WFMWorkForce Optimisation
WFOQuality Monitoring
QMOmni Channel
Gamification
Diallers/s
WFM
WorkForce Managment
WFO
WorkForce Optimisation
QM
Quality Monitoring
Omni Channel
Gamification
Diallers/s
In-House
3rd Party
Sold Separately
Key Videos 
Below are some of Masergy Cisco key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
Unified Communications
Business collaboration in a secure cloud with Masergy UCaaS
Masergy UCaaS with Cisco Webex: Integration with Microsoft Teams
Walk Me to My Car - Episode 15 - Why Masergy UCaaS?
Masergy Unified Communications: Drive and Deliver
Masergy Unified Communications: Designed for Voice and Video
Contact Centre
Masergy Cloud Contact Center: Road to Success
Masergy Cloud Contact Center: Ride to Perfection
Cisco Contact Center – watch Cisco Answers in action
Enhance Customer Experiences with Masergy Cloud Contact Center
Testimonials & Case Studies
Masergy Customer Testimonial - John Comacchio CIO, Teknion
Masergy Customer Testimonial - Don Knutson CIO, Entegris
Masergy Customer Testimonial - Bhavya Desai, SVP Ashley Furniture
Masergy Customer Testimonial - Andy Jackson, CIO Allied Electronics
Case Studies
Masergy enjoys an enviable reputation as a platform backed by Cisco – industry giants known and respected throughout the world. Over the last 20+ years, Masergy has been utilised by thousands of customers across the globe. To read some of these customer stories, make sure to click on the case studies we’ve taken the liberty of linking to.
Key Downloads
If you’re looking to download invaluable resources and tools that fall within the Masergy ecosystem, take a look at the content below. We’ve assembled a range of associated downloadable documents intended to supplement the Masergy experience. We encourage you to download these files and make full use of them.
Corporate & General
Unified Communications
Contact Centre
Upcoming Events
View more >
Key Locations
You can take a look at where the various Masergy primary DC and support centres are located by viewing the interactive map above. Each pin represents a specific location, and by clicking on the pin, it’ll bring up contact details for that centre.
Primary DC Support Centre
Dallas
USA
Los Angeles
USA
Washington DC
USA
Amsterdam
Netherlands
London
UK
Singapore
Singapore
Sydney
Australia
Tokyo
Japan
Los Angeles
USA
Dallas
USA
London
UK
Manilla
Philippines
Platform Accolades
Over the last two-plus decades, Masergy has earned its fair share of accolades, including ‘BIG Innovation 2020’. For those who put value in such things, the accolades listed below should serve to demonstrate that Masergy might just be the right platform for your business.
Top Webex Contact Center
Bookings America
Winner 2020
Leading Lights
Top Webex Contact Center
Bookings America
Innovation Awards
2020 Big
#1 Global Webex
Contact Centre Users
Independent Industry Analysts
Gartner CCaaS 2021
Forrester Wave CCaaS 2019
Frost Radar CCaaS 2020
