Enhanced by SCB Global
SCB Global has a unique and strong relationship with Microsoft, they are the only MS Teams partner that deliver complete and native integration of PBX and Contact Centre functionality directly into Teams. SCB Global have over a decade of delivering Microsoft Teams solutions, with carrier pedigree and cloud PBX capabilities and available in over 160 countries. SCBs MSTeams offering is perfect for organisations looking to bolster their existing MS investment without having to go down a full rip and replace strategy to get the features they want.
By building the product from the ground up the MSTeams offering from SCB Global augments company's initial Microsoft Teams investment and builds out its features and abilities allowing for a single pane of glass across a host of different technologies. With this partnership organisations are able to enhance their existing Teams infrastructure and integrate features such as Contact Centre, Compliant Call recording, Omni Channel, Fraud detection & prevention and Advanced Reporting directly into their existing teams infrastructure via a simple licencing model.
Highlights
Teams is already a feature-rich platform, which is unsurprising considering it’s one of the most top-rated communications platforms out there. SCB adds and builds upon the many fantastic features this platform boasts and are highlighted below. Features such as increased SLA, native and compliant call recording, advnaced PBX features all now as standard.
UK Based Data Centres
Improved 99.999SLA for MSTeams
Improves existingMSTeams infrastructure
Fully GDPRCall compliance
Maximises organisationsTeams investment
Popular Integrations
Through SCBs enchanced MSTeams offering, organisations can enjoy more fuller and deeper integrations with popular applications that would be unavailable through a pure Teams licence. Their solution supports many partner- and custom-apps, bots, automated workflows, dashboards, and more. See upcoming meetings, share documents, and other relevant information using the apps you love.
Advanced Features
When switching to a new platform, you must be aware of all the advanced features and modules offered by your new provider. With MSTeams enhanced by SCB Global, features such as ChatBots and Diallers are provided in-house, whereas other features, including analytics and performance, are delivered by a third party. To identify all of these advanced features, take a look at the table compiled below.
In-House
3rd Party
Sold Separately
WorkForce Managment
WFMWorkForce Optimisation
WFOQuality Monitoring
QMOmni Channel
Gamification
Diallers/s
WFM
WorkForce Managment
WFO
WorkForce Optimisation
QM
Quality Monitoring
Omni Channel
Gamification
Diallers/s
In-House
3rd Party
Sold Separately
Key Videos 
Below are some key videos about SCBs Teams offering, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
Unified Communications
PBX to MS Teams
OPTO4Teams by SCB Global Promo Video
Tackling Microsoft Teams and Direct Routing - UC Today News
Connect Microsoft Teams with your Current PBX - UC Today News
Breaking Silos in Microsoft Teams - UC Today News
Contact Centre
SCB Global Contact Center
Testimonials & Case Studies
Behind the Scenes With VergX Featuring Shams Khan (Principal Solutions Consultant, SCB Global)
Case Studies
Microsoft is perhaps one of the biggest, most well-known and respected brands in the world. If you’d like to read up about some of their success stories involving MSTeams PBX, make sure to check out their latest case studies.
Key Downloads
See below for a list of associated downloadable documents for MSTeams PBX. To view any of these files in more detail, simply click the relevant link. These documents provide useful insights and invaluable resources to greatly improve your MSTeams PBX experience.
Corporate & General
Unified Communications
Contact Centre
Upcoming Events
View more >
Key Locations
To find the locations for the various data and support centres, make sure to check out the interactive map above. Each location is represented by a pin that will provide you with relevant contact details when clicked.
Primary DC Support CentrePrimary DC
Azure
Bay(CA)
USA
Boydton(VA)
USA
Quebec City
Canada
Toronto
Canada
Abu Dhabi
UAE
Amsterdam
Netherlands
Berlin
Germany
Cape Town
South Africa
Cardiff
UK
Dubai
UAE
Dublin
Ireland
Frankfurt
Germany
Geneva
Switzerland
Johannesburg
South Africa
London
UK
Marseille
France
Paris
France
Zurich
Switzerland
Busan
South Korea
Chennai
India
Hong Kong
Hong Kong
Sydney
Australia
Osaka
Japan
Pune
India
Seoul
South Korea
Singapore
Singapore
Tokyo
Japan
Victoria
Australia
Sao Paulo
Brazil
Redmond (WA)
USA
London
UK
Bangalore
India
Manilla
Philippines
Independent Analyst Reports
Gartner 2021 CCaaS
Forrester Wave CCaaS 2019
Frost Radar CCaaS 2020
