RingCentral's Customer Experience platform combines omni channel, skill based routing, advanced IVR, sentiment analysis and much more onto a single platform. Built on the back of the award winning and industry leading ‘Nice InContact’ and combining it with their best in class UC offering it provides organisations with a best of both worlds solution.
RingCentral helps more than 350,000 companies around the globe empower their employees to stay better connected to not just their customers but their partners and colleagues too. It allows for individuals to work in a way that’s conducive to their productivity.
Highlights
RingCentral Contact Centre is a feature-rich platform that offers many fantastic benefits. You can see a whole list of these highlights below, which should serve to demonstrate why RingCentral are one of the top players in the industry. Such highlights include global coverage, flexible contracting, and a huge app and integration library.
Over 20 years inthe UCaaS Space
Built on Nice InContact Architecture
Full UK & EUData Residency
99.999 GlobalContracted SLA
Fully Open APIs for Integrations & Developers
Huge App &Integration Library
Best of Class CCaaSwith best UCaaS
Full Global Coverage in 46 Countries
Outstanding Breadth & Depth of Offering
24/7 Full Global Support & Assistance
Popular Integrations
RingCentral Contact Centre supports many popular integrations, from Shopify to Contactually and Help Scout. With RingCentral, your business can continue to utilise the programmes and services they’ve grown familiar with. With full compatibility, RingCentral works seamlessly with the applications listed below.
Advanced Features
Before making a final decision on which platform you switch to, you must look through all of the advanced features and modules it offers. The majority of RingCentral’s advanced features are provided via a third party or are sold separately. They do, however, have an in-house omni-channel offering. Take a look at the full list of features in the table below.
In-House
3rd Party
Sold Separately
WorkForce Management
WFMWorkForce Optimisation
WFOQuality Monitoring
QMOmni Channel
Gamification
Dialler/s
WFM
WorkForce Management
WFO
WorkForce Optimisation
QM
Quality Monitoring
Omni Channel
Gamification
Dialler/s
In-House
3rd Party
Sold Separately
Key Videos 
Below are some of RingCentral key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
Unified Communications
RingCentral Office Tour
Calling
Video Meetings
Messaging
RingCentral QoS Analytics
ZoHo CRM for RingCentral
Contact Centre
Modern Cloud-Based Customer Engagement Platform | RingCentral Customer Engagement
RingCentral Engage Messaging
Digital Customer Engagement | RingCentral Engage Digital
Blended Outbound Cloud Contact Center | RingCentral Engage Voice
Testimonials & Case Studies
RingCentral: A One-Stop Shop for Waitrose & Partners
Custom Tees & Joy: How 24 Hour Tees Uses Automation to Better Serve Customers
Insureon AI use case with RingCentral, Velvetech and XSELL
Structural Group Transforms Team Collaboration with RingCentral Solutions
Case Studies
To get a better idea of what RingCentral can offer, it’s best to read about their past efforts. You’ll find a whole host of case studies linked right here. The selection changes regularly, so be sure to check back often if you’d like to stay up-to-speed on what’s going on.
Key Downloads
See below for a list of relevant downloadable documents which provide added benefits. These documents are invaluable resources that will enable you to make the most of the RingCentral platform and everything it has to offer.
Corporate & General
Unified Communications
Contact Centre
Upcoming Events
View more >
Key Locations
If you would like to locate the nearest RingCentral support centre relative to where you live, the interactive map featured above should make this a whole lot easier. Click on any of the pins that correspond to a primary DC or support centre location, and you’ll see the relevant contact details.
Primary DC Support Centre
LA
USA
Dallas
USA
Frankfurt
Germany
Munich
Germany
Melbourne
Australia
Sydney
Australia
Denver
USA
London
UK
Manilla
Phillipines
Platform Accolades
From ‘Best Call Management Platform of the Year 2020’ to ‘Unified Communications Product of the Year 2020’, RingCentral has won its fair share of accolades over the years. Continue reading if you’re interested in seeing some of the other accolades they’ve won.
Best Hosted Telephony Platform of the year 2020
Comms National Awards
Best Call Management Platform of the year 2020
Comms National Awards
Best Unified Communication Platform of the year 2020
UC Awards
Unified Communications Product of the Year 2020
TMC
Top 100 Mobile App of 2020
CRN
Editors Choice Award for Business Communications
PC MAG
Finalist
Cloud Contact Centre
Independent Analyst Reports
Gartner 2021 CCaaS
Forrester Wave CCaaS 2019
Frost Radar CCaaS 2020
