Build resilient cloud contact centres with Talkdesk, an enterprise cloud contact centre platform designed to offer bespoke solutions to inside sales and customer service teams. Customers want a platform that’s easy to use; Talkdesk combines market-leading consumer-like simplicity with enterprise-class performance, delivering a premium customer experience that enhances productivity.
With Talkdesk, companies are empowered to provide their customers with the best possible user experience. Named a “Leader” in Gartner’s Contact Centre as a Service Magic Quadrant, Talkdesk is a hub of on-going innovation. It’s simple to set up, use, and adapt to your business’s needs. It offers superior call quality and instant integration with popular applications, making it a suitable fit for many businesses.
Highlights
Founded in 2011, Talkdesk contact centre has built up an excellent reputation over the last ten years. If you’re looking for a platform that’s feature-rich and offers a whole host of benefits, the highlights listed below are sure to be of interest. Such highlights include over 2000 customers served in 75 countries, high-security credentials, and 100% SLA uptime.
Founded2011
Gartner 2020 CCaaS Leader
Forrester WaveLeader CCaaS
100% SLA uptime
30 Seconds to provision new agent
Fastest growing Cloud CC platform
Over 2000+ customer in 75 countries
High security credentials
Proprietary technology
App integration gallery
Popular Integrations
With the most popular integrations supported, Talkdesk facilitates productivity while improving customer satisfaction. Thanks to Talkdesk’s cutting-edge business tool integrations, you get synchronised data the moment a call is received, automated workflows, simple setup, and access to Talkdesk Agent. To see some of their most popular integrations, read on.
Advanced Features
Having a range of advanced features and modules is vital on any platform, as it will allow your team to maintain flexibility in their work. To help you identify which features are offered by Talkdesk in-house and which of those are sold separately or available through a third party, we’ve compiled a useful list below.
In-House
3rd Party
Sold Separately
WorkForce Managment
WFMWorkForce Optimisation
WFOQuality Monitoring
QMOmni Channel
Gamification
Diallers/s
WFM
WorkForce Managment
WFO
WorkForce Optimisation
QM
Quality Monitoring
Omni Channel
Gamification
Diallers/s
In-House
3rd Party
Sold Separately
Key Videos 
Below are some of Talkdesk key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
Contact Centre
Learn More About Talkdesk's CX Cloud™ Contact Center Platform
PCI Complaint Call Center Payment Solution | Talkdesk CX Cloud™ Contact Center Platform
Talkdesk Agent Desktop | Talkdesk CX Cloud™ Contact Center Platform
Talkdesk Quality Management | Talkdesk CX Cloud™ Contact Center Platform
Talkdesk Workforce Engagement Management Demo | Talkdesk CX Cloud™ Contact Center Platform
Talkdesk Workforce Management | Talkdesk CX Cloud™ Contact Center Platform
Talkdesk Connections
Talkdesk Business Continuity
Testimonials & Case Studies
Why Companies Love Working with Talkdesk | Talkdesk CX Cloud™ Contact Center Platform
Customer Success Stories & Case Studies - Canon, Inc. | Talkdesk CX Cloud™ Contact Center Platform
Customer Stories - Glintt
Customer Stories - OMIO
Customer Stories - Gaven Singh, Gridworks IC
Case Studies
If you would like to see exactly what Talkdesk has been up to, what better way to do so than by checking out their latest case studies. These contain valuable insights and success stories that should serve to entice you to the platform.
Key Downloads
Take full advantage of the Talkdesk contact centre experience by accessing the relevant downloadable content below. These files will prove invaluable and will serve to greatly enhance how you interact with the platform.
Corporate & General
Contact Centre
Integrations
Upcoming Events
View more >
Key Locations
For contact details for Talkdesk’s various data and support centres, see the interactive map above. Each pin represents a location, so find whichever one is nearest to your location and click to find out how you can get in touch.
Primary DC Support Centre
San Francisco
USA
Virginia
USA
Dublin
Ireland
Frankfurt
Germany
Bejing
China
Singapore
Singapore
Sydney
Australia
Tokyo
Japan
Sao Paulo
Brasil
San Francisco
USA
Lisbon
Portugal
Platform Accolades
Talkdesk has earned its fair share of accolades over the last ten years. You can see their CCaaS-related accolades listed below. These should convince you that Talkdesk is, in fact, one of the most trusted cloud communication platforms the industry has to offer.
Winner PR & Marketing Award
Business Intelligence Group
Best Software of 2020
Call Center
Best Phone Service of 2020
VOIP
2020 Forbes
Cloud 100
Leader for Cloud-Contact-as-a-Service providers
Forrester
Leader
Top Gun 51
Best Contact Centre Platform Winner
UC Awards 2020
Contact Center Technology Award
Winner 2020
The Top 100 Software Companies Of 2020
TSR
Customer Experience Award Winner
Ventana Research
Product of the Year
Customer
Winner 2020
Business Intelligence Group
Independent Industry Analysts
Gartner 2021 CCaaS
Forrester Wave CCaaS 2019
Frost Radar CCaaS 2020
