There’s no denying that the world of communications has changed in a profound sense, and Vonage are firmly on the cutting-edge with their contact centre platform. The Vonage contact centre enables you to take advantage of easy to manage omni-channel features as well as seamless integration options. This contact centre system is user-friendly and incredibly easy to setup, so you can begin making the most of it straightaway.
Vonage are uniquely flexible when it comes to their capabilities; this enables them to facilitate the requirements of any client, regardless of industry. With more than 2,000 employees in over 20 offices worldwide, 900,000+ registered developers, and over 100,000 businesses served globally, Vonage is a major player in the industry.
Highlights
If you want to see the highlights that make Vonage stand out, read on to see the full list of highlights that demonstrate the quality of the platform. Founded in 2001, Vonage offer a wealth of benefits, including 24-hour support and an unrivalled international presence.
Founded2001
Inhouse QMOmni Channel & Analytics
InternationalPresence
Single techcomms tech stack
99.99SLA
Rich SalesforceCTI integration
Open APIs
24 hour support
Popular Integrations
Versatility is of paramount importance, and this is an area where Vonage doesn’t disappoint. The platform offers top-notch flexibility with full compatibility for a wide variety of applications. A full list of these applications can be found below, so you can see at a glance if Vonage is right for you.
Advanced Features
In order for you to have a full understanding of your potential new platform, you must familiarise yourself with the various advanced features and modules it offers. We have made this process easy by compiling all of Vonage’s advanced features and identifying which are offered in-house, such as quality monitoring, and which are available through third parties. Take a look below for a full list of features.
In-House
3rd Party
Sold Separately
WorkForce Management
WFMWorkForce Optimisation
WFOQuality Monitoring
QMOmni Channel
Gamification
Dialler/s
WFM
WorkForce Management
WFO
WorkForce Optimisation
QM
Quality Monitoring
Omni Channel
Gamification
Dialler/s
In-House
3rd Party
Sold Separately
Key Videos 
Below are some of Vonage key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
Unified Communications
Activate conversations everywhere with Vonage Business Communications
Vonage Business Communications Admin Portal
Vonage Business Communications Billing
Vonage Business Communications Store
Vonage Business Communications Reporting
Vonage Meetings: an intuitive video collaboration solution
Contact Centre
Vonage Contact Center overview
Vonage Contact Center for Sales Cloud
Vonage Contact Center for Service Cloud
What's possible with Vonage Contact Center for ServiceNow
Conversation Analyzer - Vonage Contact Center Speech Analytics Solution
Vonage Business Communications ContactPad in Salesforce
Visual Engagement (Video & Screen Share) in the Contact Center
Testimonials & Case Studies
JustGiving chooses Vonage to enhance customer experience with omnichannel
Vax revamps customer service with Vonage Contact Center
EBury gets boost from Vonage Contact Center to help customers trade internationally
Quintessentially focuses on serving its customers with Vonage Contact Center
Vonage Contact Center allows Allied Dispatch Solutions to better focus on customer needs
Case Studies
Vonage has had many successes over the years, and you can read about all of them by browsing through the list of case studies linked below. Information about these past projects will give you a better idea of what to expect from the platform.
Key Downloads
If you would like to access additional content, make sure to cast your eye downwards and take note of the associated downloadable documents below. These documents provide additional resources and insights which we feel you’ll find to be of particular value.
Corporate & General
Unified Communications
Contact Centre
Upcoming Events
View more >
Key Locations
Take a look at the interactive map and note the location of each pin. These correspond to Vonage’s primary DC and support centre locations. For details on a location near you, simply click on one of the pins or see below for a list of all locations.
Primary DC Support CentrePrimary DC
Atlanta
USA
Chicago
USA
Salt Lake City
USA
Scottsdale
USA
London
UK
Paris
France
Frankfurt
Germany
Sydney
Australia
Singapore
Singapore
New Jersey
USA
Warsaw
Poland
Basingstoke
UK
AWS
Platform Accolades
Over the last 20 years, Vonage has earned a number of accolades that should serve to illustrate why they remain a top-choice platform. Some of these accolades have been listed below, so you can see at a glance just how capable Vonage are.
Excellence Award
CRM
Top Ranking Performer Award
ContactCenterWorld
Independent Industry Analysts
Gartner 2021 CCaaS
Forrester Wave CCaaS 2020
Frost Radar CCaaS 2020
