Avaya is a company that’s driven by their ethos ‘it’s always about the experience’. When you look closer at their platform, this becomes immediately apparent, from the open, converged, and innovative solutions to the way their platform has been intelligently designed for cloud, on-premises, and hybrid use. Driven by their ambition to transform the way people and businesses communicate, Avaya have stopped at nothing to create memorable, effortless experiences.
Headquartered in Santa Clara, California, Avaya is an American multinational technology company specialising in UCaaS and CCaaS business communication services. They’ve become a market leader for digital communications software, services, and devices. There recent partnership in the UCaaS side with RingCentral means that they now are able to offer best in breed UCaaS along their award winning Contact Centre offering. No matter how small or big your business, whether it’s a mid-market entity or an enterprise, Avaya is a platform worth considering.
Highlights
Avaya have been around for around 40 years, yet despite being one of the longer-running companies recommended by us, they’ve stayed very much up to speed with current technological demands. As a result, you can expect a list of key features and highlights that are second-to-none. See below for more info.
Over 40 years inthe UCaaS Space
Provides both UCaaS & CCaaS Platforms
Built on Ringcentrals Award Winning Platform
99.999 GlobalContracted SLA
Full Global24/7 Support
Large App &Integration Library
Fully Open APIs for Integrations & Developers
Full Global Coveragein 47+ Countries
Flexible Business Licencing Structure
Offers Voice UK Data Residency
Popular Integrations
We mentioned above that despite being around for 40 years, Avaya have stayed up to date when it comes to modern innovation. Today, the demand is for full integration, the ability for customers to utilise their favourite applications with their chosen communications platform. In this regard, Avaya doesn’t disappoint.
Key Videos 
Below are some of Avaya key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
Unified Communications
Welcome to Avaya Cloud Office
Avaya Cloud Office Video Whitepaper: Remote Working
Avaya Cloud Office Video Whitepaper: Why Avaya and Ring Central?
Avaya Cloud Office Video Whitepaper: Why Avaya Cloud Office?
Contact Centre
The Avaya Remote Contact Center
Testimonials & Case Studies
Airtel - Kenya
Intelcia - Morocco
Case Study: Niagara College & Avaya
Case Studies
With a 40-year history behind them, you would expect Avaya to have worked on many exciting projects and for their platform to have been utilised by many high-profile companies. You can read about some of the platform’s success stories yourself by clicking on any of the case studies we’ve linked here.
Upcoming Events
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Key Locations
See above for our interactive map, which showcases where in the world you can find Avaya’s primary DC & support centres. If you’d like to look up the location of your nearest centre, this makes it much easier.
Primary DC Support Centre
Atlanta
USA
Chicago
USA
Dallas
USA
Miami
USA
New York
USA
San Jose
USA
Toronto
Canada
Vancouver
Canada
Vienna(VA)
USA
Amsterdam
Netherlands
London
UK
Manchester
UK
Zurich
Switzerland
Singapore
Singapore
Sydney
Australia
Tokyo
Japan
Rio De Janeiro
Brazil
Calgary
Canada
Denver
USA
Bucharest
Romania
Guildford
UK
Sofia
Bulgaria
Platform Accolades
Avaya have procured their fair share of accolades over the last 40 years or so. Such accolades include ‘CUSTOMER Magazine: 2020 Contact Center Technology Award’ and ‘Industry Wired Magazine: World’s Top 10 Best Contact Center Solution Providers’. You’ll find a more comprehensive list of their accolades below.
Best Business Phone Service of 2020
Digital.com
The Best VOIP Phone Services of 2020
Digital.com
2020 Tech Cares Award
Trust radius
Communications Solutions Product of the Year
TMCNet
2020 Product of the Year
CUSTOMER Magazine
Globe for Unified Communication and Collaboration 2020
Aragon Research
Magazine 2019 Unified Communications Excellence Award
INTERNET TELEPHONY
UCaaS Analysts
Gartner UCaaS 2021
Frost Radar UCaaS 2020
Forrester Wave UCaaS 2019
