Delivered by Masergy
The Masergy and Cisco partnership is a long standing one that spans more than a decade. All of Masergy’s Unified Communications (UCaaS) and Cloud Contact Center (CCaaS) solutions are powered by Cisco platform and built upon by Masergy. Masergy have embedded and built upon Cisco’s best-of-breed applications into their global private network, so customers are able to tap into Cisco’s industry-leading technologies and supported on the backbone of the award winning Masergy network. Together, they make a perfect pair for organisations looking for all-in-one solutions delivering reliable connectivity for front and back-office communications across the globe.
One of the most appealing features of the Masergy /Cisco relationship is that it can be accessed anywhere at any time with no need to worry about device- or geo-restrictions. Thousands of companies and organisations worldwide are already taking advantage of Masergy Unified Communications thanks to the capabilities it offers. With Masergy, you’ll enjoy versatility, scalability, and proven connectivity on a scale rarely found in the industry.
Highlights
Leveraging the performance of AI-powered analytics, Masergy is a feature-rich unified management portal that offers users a plethora of capabilities, from on-demand control to real-time insights. Powered by cutting-edge Cisco® architecture, expect unbeatable versatility, flexibility, and performance from one of the top communications platforms out there. See below for a full list of the highlights of this platform.
Over 15 years inthe UCaaS Space
Powered by Cisco Architecture
Cisco named Gartner UCaaS 2020 Leader
99.999 GlobalContracted SLA
Full Global24/7 Support
Multi Award Winning Technology
Full UK Voice & Data residency
Integrations intoPopular Platforms
Full CitrixEnvironment Support
Hybrid Deployment &MSTeams Routing
Popular Integrations
For the sake of convenience, it is more beneficial for companies to invest in software that offers a complete picture through a range of useful integrations. If you’re spending time searching around for notes, trying to schedule meetings, looking up customer information, etc., you’re not providing the best possible service. With full support for all popular integrations, Masergy have you covered no matter what.
Key Videos 
Below are some of Masergy Cisco key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
Unified Communications
Business collaboration in a secure cloud with Masergy UCaaS
Masergy UCaaS with Cisco Webex: Integration with Microsoft Teams
Walk Me to My Car - Episode 15 - Why Masergy UCaaS?
Masergy Unified Communications: Drive and Deliver
Masergy Unified Communications: Designed for Voice and Video
Contact Centre
Masergy Cloud Contact Center: Road to Success
Masergy Cloud Contact Center: Ride to Perfection
Cisco Contact Center – watch Cisco Answers in action
Enhance Customer Experiences with Masergy Cloud Contact Center
Testimonials & Case Studies
Masergy Customer Testimonial - John Comacchio CIO, Teknion
Masergy Customer Testimonial - Don Knutson CIO, Entegris
Masergy Customer Testimonial - Bhavya Desai, SVP Ashley Furniture
Masergy Customer Testimonial - Andy Jackson, CIO Allied Electronics
Case Studies
Having launched more than 20 years ago, Masergy has continued to evolve with the times, remaining one of the top communications platforms around. With Masergy, users will enjoy unrivalled productivity with comms solutions powered by Cisco® - the best architecture in the world. If you’d like to read useful insights or customer success stories, make sure to check out the case studies we have linked here.
Key Downloads
If you’re looking to download invaluable resources and tools that fall within the Masergy ecosystem, take a look at the content below. We’ve assembled a range of associated downloadable documents intended to supplement the Masergy experience. We encourage you to download these files and make full use of them.
Corporate & General
Unified Communications
Contact Centre
Upcoming Events
View more >
Key Locations
If you’d like to view where in the world the various Masergy primary DC and support centres are situated, you can do so by viewing the interactive map above. Each pin corresponds to the location of a centre, so you can see exactly where Masergy is located.
Primary DC Support Centre
Dallas
USA
Los Angeles
USA
Washington D.C.
USA
Amsterdam
Netherlands
London
United Kingdom
Singapore
Singapore
Sydney
Australia
Tokyo
Japan
Los Angeles
USA
Dallas
USA
London
United Kingdom
Manilla
Philippines
Platform Accolades
Over the last 20 years, Masergy have accumulated many accolades, acknowledging the company’s efforts and accomplishments. These include ‘BIG Innovation 2020’. If you’re someone who factors such things into their decision-making process, we’ve sought to make things easier by listing some of the most relevant accolades below.
Remote Work 2021
TMC
Internet Telephony 2020
TMC
Unified Communications 2020
TMC
Unified Communications 2019
TMC
Innovation 2020
BIG
Independent Analyst Reports
Gartner UCaaS 2021
Frost Radar UCaaS 2020
Forrester Wave UCaaS 2019
