SCB Global has a unique and strong relationship with Microsoft, they are the only MS Teams partner that deliver complete and native integration of PBX and Contact Centre functionality directly into Teams. SCB Global have over a decade of delivering Microsoft Teams solutions, with carrier pedigree and cloud PBX capabilties and available in over 160 countries. SCBs MSTeams offering is perfect for organisations looking to bolster their existing MS investment without having to go down a full rip and replace strategy to get the features they want.
By building the product from the ground up the MSTeams offering from SCB Global augments company's initial Microsoft Teams investment and builds out its features and abilities allowing for a single pane of glass across a host of different technologies. With this partnership organisations are able to enhance their existing Teams infrastructure and integrate features such as Contact Centre, Compliant Call recording, Omni Channel, Fraud detection & prevention and Advanced Reporting directly into their existing teams infrastructure via a simple licencing model.
Highlights
Teams is already a feature-rich platform, which is unsurprising considering it’s one of the most top-rated communications platforms out there. SCB adds and builds upon the many fantastic features this platform boasts and are highlighted below. Features such as increased SLA, native and compliant call recording, advanced PBX features all now as standard.
Native Cloud Calling Inside MSTeams
Offers Advanced PBXFeatures Within Teams
Enchances Existing Teams Infrastructure
99.999 GlobalSLA For Teams
Compliant Call Recording for Teams
Full Number Coverage 160+ Countries
Proprietary Technology Stack
Flexible Licencing Structure
Fully Customisable Teams Solutions
Can Integrate ANY PBX Into Teams
Popular Integrations
Through SCBs enhanced MSTeams offering, organisations can enjoy more fuller and deeper integrations with popular applications that would be unavailable through a pure Teams licence. Their solution supports many partner- and custom-apps, bots, automated workflows, dashboards, and more. See upcoming meetings, share documents, and other relevant information using the apps you love.
Key Videos 
Below are some of MSTeams key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
Unified Communications
PBX to MS Teams
OPTO4Teams by SCB Global Promo Video
Tackling Microsoft Teams and Direct Routing - UC Today News
Connect Microsoft Teams with your Current PBX - UC Today News
Breaking Silos in Microsoft Teams - UC Today News
Contact Centre
SCB Global Contact Center
Testimonials & Case Studies
Behind the Scenes With VergX Featuring Shams Khan (Principal Solutions Consultant, SCB Global)
Case Studies
If you’d like to learn more about the SCB and MSTeams PBX offering then it’s worth reading about some of the platform’s success stories. The platform has been used by a range of different companies over the years, all of which have found success using it. For case studies related to the platform, click on any of the links we’ve provided below.
Key Downloads
See below for a list of associated downloadable documents for MSTeams PBX. To view any of these files in more detail, simply click the relevant link. These documents provide useful insights and invaluable resources to greatly improve your MSTeams PBX experience.
Corporate & General
Unified Communications
Contact Centre
Upcoming Events
View more >
Key Locations
Because of SCB Globals close relationship with Microsoft and their partnership over the last decade, everything is built and hosted on the MS Network and Azure backbone.
Primary DC Support CentrePrimary DC
Bay
Canada
Boydton
USA
Quebec City
Canada
Toronto
Canada
Abu Dhabi
UAE
Amsterdam
Netherlands
Berlin
Germany
CapeTown
South Africa
Cardiff
UK
Dubai
UAE
Dublin
Ireland
Frankfurt
Germany
Geneva
Switzerland
Johannesburg
South Africa
London
UK
Marseille
France
Paris
France
Zurich
Switzerland
Sao Paulo
Brazil
Redmond
USA
London
UK
Bangalore
India
Manilla
Philippines
Azure
Independent Analyst Reports
Gartner UCaaS 2021
Frost Radar UCaaS 2020
Forrester Wave UCaaS 2019
